I am a Senior Manager at EY, with over 16 years of experience in business process outsourcing and consulting. My mission is to deliver value-added solutions to clients across various industries and geographies, by integrating the global delivery services in India with the digital finance, enterprise performance management, and global business services offerings. As the go to market lead and the order to cash solution leader, I am responsible for pre-sales, proposal building, and implementation of the solutions, as well as delivery, transformation, growth, and profit management for multiple projects with annual revenue of over $5M. I leverage my expertise in process improvement, customer relationship management, mentoring, and troubleshooting to ensure customer satisfaction, quality, and efficiency. I am also a published author of two books and hold certifications from LinkedIn, Rutgers University, and Udemy.