Seasoned professional with 20+ years of experience orchestrating complex, multi-disciplinary programs, and spearheading successful new product introductions at Fortune 100 companies. Passionate about continuous learning, I thrive in a culture of innovation, constantly improving features to enhance customer experience and drive organizational growth. My expertise lies in building and leading diverse, inclusive teams, fostering collaborative relationships across global cross-functional stakeholders in Product Development, GTM, Engineering, Support, Business Operations, Finance, and Human Resources. In my current role at AWS-Global Services, I excel in seamlessly orchestrating New Product Introductions (NPI) on a global scale, ensuring optimal operations and delivering customer-centric solutions. Notable achievements include shipping a consumer-facing digital platform for 2.5 million healthcare members, heading platform support engineering of a clinical product suite, and spearheading the successful introduction of a new AWS support plan across AMER, EMEA, and APAC regions. I hold credentials in Design Thinking, Innovation, and Cloud Computing, complemented by PMP, ITIL, SAFe, and Six Sigma certifications, reflecting my commitment to excellence in new product introductions, program management and service delivery.