Testimonials
I had a wonderful session with Suresh on ServiceNow Discovery. The conversation was really insightful and well-structured. He explained complex Discovery concepts in a very simple and practical way, which made it much easier to understand. I truly appreciate the clarity and depth he brought to the discussion — it was both informative and engaging. Thank you, Suresh, for such an amazing and helpful session!
I had a great conversation with Suresh about CMDB Governance, specifically around the frameworks, policies, and procedures needed to keep the CMDB healthy and sustainable. One of the key takeaways from our discussion was this: if people align their mindset and consistently follow well-defined processes, any technology can be made to fit within an enterprise. Suresh also made some excellent points about how taking foundational, incremental steps can make a big difference in maturing a CMDB. Things like defining clear CI ownership, establishing data quality controls, and building a repeatable onboarding process for configuration items may seem basic, but they create the structure needed for long-term success. This conversation really reinforced the balance between people, process, and technology. When all three are aligned, CMDB governance doesn’t just work; it thrives.
I had an insightful session where I received clear, step by step guidance on how to begin my journey on the ServiceNow admin/technical path. Suresh also highlighted the importance of understanding the balance between people, process, and technology helping me see how to effectively transition from an ITSM background into a ServiceNow focused career. This session gave me a clearer picture of how to shift my ITSM experience into a ServiceNow focused career path beyond just ITSM.
Resourceful & Friendly response
Services
Priority DM . 2 days reply
5
Video meeting . 15 mins
5
Video meeting . 60 mins
Video meeting . 30 mins
Video meeting . 30 mins
5
Video meeting . 30 mins
Video meeting . 15 mins
5
Priority DM . 2 days reply
About me
18+ years of Total IT professional experience in all phases of Software Development which includes Requirements Gathering/Analysis, Design, Development, Enhancement/Customization, Integration, Documentation, Testing, Build, Deployment/Implementation & Production Support of Web and Enterprise applications.
10+ Years of exclusive end-to-end working experience on Service Now & BMC Remedy with Practical experience in Implementation, Configuration & Production Rollout of all Modules of IT Service Management Suite - IM/PM/CM/Service Catalogue & CMDB.
Managed Business processes with multiple Stakeholders in providing integrated solutions for - Asset and Configuration, IT Services, IT Operations Management, and Non-IT Services.
End-to-end Exposure in Estimation, Planning, Task Assignment, and Resource Management.
Exposure and experience in Technologies using PL SQL Developer and Oracle 10g & 11i and application programming in Java, Tomcat 5.0, XML, UNIX, Shell Scripting, and JavaScript & Infrastructure Tools like BMC, Service Now,
Experience in doing Sprint planning, story pointing, daily scrum, Sprint retrospective, and sprint reviews.
Advanced analytical, research & problem-solving skills, strategic positioning skills, communication skills, and skills related to identifying industry-specific needs, solutions & dependencies.
A constant learner and ready to work in a wide range of Internal and External opportunities to grow and aspire to be in a position of management with a strong team to lead and deliver fantastic results.
Always shown a keen interest in understanding the underlying business in the project which is helped me construe the business and improvise it with my suggestions. This quality of mine has been appreciated by Business analysts, Clients and has also helped me Mentor my teammates to understand the best of business.