18+ years of Total IT professional experience in all phases of Software Development which includes Requirements Gathering/Analysis, Design, Development, Enhancement/Customization, Integration, Documentation, Testing, Build, Deployment/Implementation & Production Support of Web and Enterprise applications. 10+ Years of exclusive end-to-end working experience on Service Now & BMC Remedy with Practical experience in Implementation, Configuration & Production Rollout of all Modules of IT Service Management Suite - IM/PM/CM/Service Catalogue & CMDB. Managed Business processes with multiple Stakeholders in providing integrated solutions for - Asset and Configuration, IT Services, IT Operations Management, and Non-IT Services. End-to-end Exposure in Estimation, Planning, Task Assignment, and Resource Management. Exposure and experience in Technologies using PL SQL Developer and Oracle 10g & 11i and application programming in Java, Tomcat 5.0, XML, UNIX, Shell Scripting, and JavaScript & Infrastructure Tools like BMC, Service Now, Experience in doing Sprint planning, story pointing, daily scrum, Sprint retrospective, and sprint reviews. Advanced analytical, research & problem-solving skills, strategic positioning skills, communication skills, and skills related to identifying industry-specific needs, solutions & dependencies. A constant learner and ready to work in a wide range of Internal and External opportunities to grow and aspire to be in a position of management with a strong team to lead and deliver fantastic results. Always shown a keen interest in understanding the underlying business in the project which is helped me construe the business and improvise it with my suggestions. This quality of mine has been appreciated by Business analysts, Clients and has also helped me Mentor my teammates to understand the best of business.