As an IT Business Analyst/ Project Coordinator at Apar Technologies for Dubai Customs UAE, I translate business user concepts and ideas into comprehensive business requirements and design documents, create project plans in accordance with project management framework standards and procedures, and identify and resolve ongoing issues and gaps within projects. I also act as a scrum master, facilitating scrum ceremonies, product backlog refinement, and communication between engineering and product management teams. I have more than seven years of experience in Agile Scrum Methodology, Business Process Improvement, Business Analysis, and Project Management, with a strong track record of delivering value and quality to clients and stakeholders. I hold an MBA from Liverpool John Moores University, where I wrote a dissertation on Agile Scrum Framework for Business Analysts and Scrum Masters, and a PGDM from Institute of Management Technology, Ghaziabad. I am proficient in advanced Excel, Power BI, Jira, Microsoft Project, Figma, Moqups and other tools. I am also passionate about coaching and training people in various domains related to Agile Methodologies, Scrum Framework, Kanban, User Story, Product Backlog, Scaled Agile Framework, Interview Preparation, Resume Building, and Soft Skills.