Fractional CxO: Service & Customer Satisfaction

For founders and leaders who want a fractional CxO to design or improve how customers are served and retained, without hiring a full‑time exec.

Earlier in my career I ran an Asia–Pacific–Japan software support organisation that used Lean to drive transformation and achieve “best in class” customer satisfaction (captured in the Strategic Lean Service case study).

I have been a sought after mentor at MBIE’s GovTech Accelerator, the Kiwibank Fintech Accelerator and Startup Weekends, and led significant transformation engagements with government and enterprise clients under Sun:IT.

In this session we’ll look at how your current way of working supports or undermines satisfaction – across planning, people, processes, suppliers and tools – and decide whether a fractional engagement with me would create real value.