With over 16 years of experience in business management consulting, I am a result-oriented professional who offers business solutions through enterprise applications like ERP and CRM/CX. I am currently a Senior Manager - Partner Success at Icertis, a leading contract intelligence platform provider. In this role, I cultivate successful and trusted relationships with business development and strategic services partners, and act as a trusted advisor for digital transformation projects managed through selected partners. I also take ownership and accountability of Icertis Delivery Assurance, including requirements, design, functional and technical configuration, quality assurance, deployment activities, customer and partner relationship, planning, various milestones and financials. I am proficient in assessing and implementing effective ERP, CRM/CX, and analytics solutions, to enhance customer experience and overall productivity across various industries. I am a certified SAFe Agilist and Power Messaging expert, and I have a passion for driving customer experience improvement initiatives in customer journey.