Overall, I have 16+ years of experience in ITSM Tool and Process Consulting Proficient in drafting AS-IS process maps and other process artifacts based on business relevance. Experienced in providing process assessment and implementation solutions in the role of architect. Conducting Pre-Sales activities, including RFP, POC, etc. Has had many interactions with CIO and Senior IT Executives to understand the business case and propose a solution. Expertise in merging multiple IT Management tools of different organizations after acquisition into a single global solution for the Service Provider. Extensive experience in implementing large Remedy (ARS) applications and large ITSM implementations Skills in Remedy 8.x, 7.x, 6.x, and 5.x application design and development, including ARS Mid-Tier, ITSM, CMDB, Web Services and Java APIs. Proficient in the area of Remedy IT Service Management application development—development of customization's and configurations of the ITSM application. Experience of working on Windows, Solaris, UNIX, MS Sql, and Oracle. Experience in management of all phases of the application life-cycle and best practices of software design within a large organization. This includes Design, Installation, upgrading, Development, Testing, and Deployment. Experience in creating documentation, training users,administrators and developers. Experience in support and maintenance of large Remedy-based applications Good hands-on experience with Remedy integrations using Java APIs and Web services. Experience with Customer interfaces, Administrator training and creation of custom training material. Experience in Remedy Based SRM 7.x, 8.x and SLM 7.x, 8.x Experience in working with BMC Analytics and SAP BO for creating reports. International experience, working directly on international sites. Exposure and experience of handling teams and end customers. Exposure and experience in conducting workshops and trainings required for requirement gathering. You can contact me at +91 9596120990 for any inquiries