Build positive and productive working relationships with customers for business growth. Analyze and troubleshoot delivery issues in a timely fashion. Manage a delivery team to ensure timely and accurate customer deliveries. Oversee daily activities of delivery team and provide direction and guidance as needed. Perform resource allocations and workload assignments according to delivery requirements. Ensure that team maintains high level of competence and operational excellence. Evaluate the performance of team members and determine training needs. Develop process improvements to achieve cost effectiveness and time saving. Make critical business decisions to meet customer expectations. Report delivery status to customers and develop required delivery documentations. Specialties: Functional domain experience involves Retail and Industrial Automation Effective in working independently and collaboratively in teams