A transformative leader with a rich history of steering business growth and fostering customer excellence in the SaaS product support. Achieved remarkable metrics: a 95% Renewal rate, 97% SLAs, and an exceptional 98% CSAT rate. My strategic vision and collaborative approach have been catalysts for robust product growth. Orchestrated a successful business turnaround, achieving 97% client retention. My leadership extended beyond traditional boundaries, ensuring synchronized operations and strategic alignment for revenue. Speaker at SupportDriven in the US and Elevate Summit in the UK. I've also contributed to blogs on Kayako, SupportDriven. I have continued to manage the entire business/client life-cycle on-boarding, product customization to client requirements, Training, Product Adoptions & Support, Customer Success (Renewals, Recurring, Up-sell), G2 reviews, NPS, Churn Analysis, Reporting, KPIs, process improvements. The principle of life: It's all about being learning, listening and engaging.