Customer-focused, solution-oriented Software & IT Services Delivery professional with more than 25 years of Professional accomplishment. Project-managed from ground-up development & delivery of an Enterprise Data Platform using Databricks on AWS for a global Oil and energy client. The Data Platform we developed is Enterprise grade, features fully automated provisioning of AWS based data platform in self-service mode, so that the Data science & business IT users can avail the data platform through request via SNow catalog. Delivery-managed mission critical 24X7 Applications & Platform Support engagement for Global financial services company, helped improve various SLA/KPI compliance levels - Application Availability to more than 99.8%, Problem Management (on time RCA compliance to 100%), MTTR by more than 50%, CSAT score 4 / 5. Implemented various scripted-based and tool-based Automation use cases, and delivered $100K worth of cost savings. Adopted Best-in-class DevOps & Monitoring tools (Splunk, Dynatrace, Jenkins, ITPA tool Ayehu eyeShare) in the project. Received 'Project of the Year' award for the improvements brought in the Service delivery. Successfully project-managed large Business Transformation project ($6 mn) involving multiple systems Integration and new Application development work streams for a US bank customer. I have done Cross-technology project planning, worked effectively with Technical Architects, Developers from various tracks, Testers. Had been instrumental in following software design and development standards, best practices in SCM, DevOps. Managed dependency, test data & integration testing, supported UAT, Production Release planning and post-production warranty support. Received ‘Project of the Year’ award. • I have high level of work ethic and integrity, I believe in having clarity in goal, team collaboration and continuous learning. I am an AWS certified Solutions Architect Associate, certified Scrum Master, PMP, ITIL Foundation. I keep myself updated of technology developments through various professional engagements and trainings. Specialties: Software & IT Services Delivery, Platform/Product Development & Delivery, Application Management Services, Program Management, Solutioning, Portfolio Service Delivery management, Solutions Architecture, Cloud Computing, AWS, Generative AI Linguistic skills: Expert in English, Hindi, Bengali