Results-driven leader with 20 years of experience in building high-performance teams, leading business, operations, and improving customer experience. Some of my achievements include attracting and retaining right talent, building/leading large global teams, developing vision, strategy and setting overall business direction across multiple lines of business, managing P&Ls across multiple programs and incorporating a culture of continuous improvement. I have a proven track record of building scalable operations-excellence programs, product development and driving efficiencies through automations. Additionally, I have designed and led multiple strategic organizational programs around Outsourcing, setting up of virtual centers, Leadership development and Inclusion and Diversity. Skills: Strategic Planning | Global Organizational Design| Global Product & Program Management | Continuous Process Improvement | Cross-Functional Leadership & Negotiation | Revenue Growth/Cost Reduction | Change Management | Mentoring & Coaching | Research & Analytics | Budget Development | Customer Service |