ServiceNow Business System Analyst

To equip aspiring Business System Analysts with the skills, knowledge, and mindset required to analyze business needs, translate them into functional requirements, and deliver solutions effectively on the ServiceNow platform.

Following topics will be covered:

1. Introduction to ServiceNow & the BSA Role.

2. ITIL & ITSM Foundations.

3. Requirement Gathering & Analysis.

4. Process Mapping & Solution Design.

5. ServiceNow Platform Familiarization.

6. Documentation & Communication Excellence.

7. Agile & SDLC Practices.

8. Reporting, Analytics, and Continuous Improvement.

9. AI and Automation.

10. Career Path & Certification Guidance.