Experienced Process Trainer with 'Train the Trainer' Certification under Amazon Support Operations Defect Prevention As a Process Trainer, I specialize in delivering both technical and interpersonal soft skills training, creating a well-rounded learning experience for my teams. I design and develop engaging educational materials using Articulate Rise and Story line, consistently updating curriculum content to ensure relevance and effectiveness. Key responsibilities and contributions: - Conduct interpersonal soft skills training, focusing on communication, Emotional Intelligence, Problem solving, teamwork, and leadership development. - Create compelling content for various training initiatives, including both technical and soft skills modules - Collaborate closely with the cross border stakeholders and operations management to maintain high training quality standards Social Committee Leadership: Head the social committee, managing budgets, liaising with HR, and organizing team-building activities and events to enhance team culture and morale. Active member of the Diversity, Equity, and Inclusion (DEI) team, collaborating with cross-border stakeholders to promote inclusive practices and foster a diverse work environment. With an Amazon Six Sigma Certification and experience as a volunteer instructor for the Teach for Change educational non-profit, I bring a unique blend of technical know-how and a passion for effective knowledge transfer.