With over twelve years of experience in technical support and solutions engineering, I am a Senior Manager, Support Engineering at MoEngage, a customer engagement platform that helps businesses grow their user retention and revenue. I lead a team of solution engineers who work with customers to understand their needs, design and implement customised solutions, and ensure successful outcomes. I am passionate about solving complex problems, creating value, and empowering my team and customers. I have previously worked as a Manager, Technical Support at Twilio and Adobe, where I gained valuable experience in cloud communication, digital marketing, and SaaS solutions. I am always eager to learn new technologies, best practices, and industry trends, and to share my knowledge and insights with others. I am looking for an opportunity to join a dynamic and innovative organization that values collaboration, diversity, and excellence, and that aligns with my mission of enabling customer success and satisfaction through solutions engineering.