Generating new business from customers. Getting the best results out of a team. • Building strong relationships with customers. Co-ordinating promotional activity. • Analyzing competitor activity. Ensuring that the legislation and regulations concerning health and safety including fire regulations are complied with. • Looking after the safety of employees and customer. • Building excellent customer relationships both face to face and over the phone. • Generating customer footfall.Soliciting feedback from subordinates and team members so as to identify any branch shortcomings. • Providing sound leadership to staff. Maintaining accurate times sheets and personnel records. • Participating in and contributing to any branch manager’s meetings. • Involved in the recruitment of branch staff. Assisting in account development. • Making sure the branch is adequately staffed to achieve set goals. • Developing targets for the branch. Implementing long term plans. • Reconciling any inventory discrepancies. Organizing induction training for new staff members. • Resolving and customer issues in a timely and professional manner. Ensuring the security of the branch. KEY SKILLS AND COMPETENCIES Management Dealing with ever-changing requests from customers. • Able to work quickly. • Experience of working in a busy retail environment. • Knowledge of a wide spectrum of management disciplines. • Aptitude for providing a high degree of customer service. Dealing effectively with unexpected scenarios. Excellent listening and questioning skills. Creating branch business plans. Ensuring that a branch is profitable. Personal •Committed to attaining & maintaining the qualifications required for the job. •Possessing a keen commercial mind. • Leading by example. •An exceptional communicator with good facilitation, coaching and influencing skills. • Having the drive and tenacity to make changes when they’re needed.