I’m a results driven Sr. Business Analyst currently working for WIPRO & supporting to our client ICICI Bank, where I bridge the gap between business needs and technology solutions. With 4+ years of experience in the Banking & Finance industry, I bring a deep understanding of the Order to Cash (O2C) & Business to Business (B2B) cycle, production support, and process optimization. At ICICI Bank, I collaborate closely with product owners and cross-functional teams to identify opportunities for improvement, document business and functional requirements, and drive the successful delivery of impactful features. From UAT to post-deployment support, I ensure that every solution aligns with business goals and enhances user experience. My technical toolkit includes: • Tools & Platforms: Salesforce, ServiceNow, Oracle SQL Developer, Power BI, Redhat Openshift, MS365, Grafana Dashboard, Postman, API & Micro services • Technologies: PL/SQL, Python, Linux, Advanced Excel • Core Skills: Product owner, Incident & SLA Management, Data Analysis, Business Process Improvement, Workflow Documentation, Waterfall Model Post Graduating with a first-class degree and backed by a passion for efficiency, problem-solving, and continuous learning, I’m committed to driving value through strategic analysis and collaborative execution. Let’s connect—I’m always open to discussing technology, business transformation, or new opportunities to make an impact!