Having overall 5+ years of experience in customer service operations including 4+ years of managerial experience in the PR and Communication and E-Commerce sector. Core Expertise: People management, Project Management, Mentoring, Workflow Management, Process Improvement, Handling Escalation, and Hiring. CRM Experience - Salesforce, Oracle NetSuite, Siebel System,CS Central(Amazon) Achievements: Twice declared as the top scorer in the Manager Connection Score for two quarters consistently while working with Amazon.