•Utilized advanced tech skills in Excel, Tableau, and Python to conduct wide-scale data analysis of market trends and customer insights, resulting in the identification of key areas for improvement and growth. •Demonstrated strong leadership skills to successfully train and lead a team in delivering high-quality insights and reports that informed critical business decisions. •Proficient in MySQL, AWS S3, and Hive, with expertise in cross-functional communication, client relationship management, and Agile methodologies. •Passionate about streamlining operations and identifying automation opportunities to increase processing efficiency. •Successfully spearheaded the restructuring of business process models in response to platform updates, ensuring seamless transitions and minimal disruptions to business operations. •Developed structured templates, SOPs, and QC checklists resulting in significant decreases in rework and increased overall productivity.