PMP®-certified Program & Account Manager with 10+ years of global experience in SaaS delivery, elearning platforms, and IT transformations. Proven ability to ensure contractual entitlements, drive 95%+ SLA compliance, stabilize red/amber accounts, and lead escalations to recovery. Skilled at bridging client objectives with internal delivery, ensuring renewal readiness, and supporting upsell opportunities. Adept in LMS implementations, ethics & compliance-driven training, and global client success programs across globally. Passionate about enabling scalable, compliant, and measurable business impact.