Experienced ITSM professional with a demonstrated knowledge on ITIL processes. Skilled in Inventory Management, Hardware Asset Management, Configuration Management, Service Desk Operations and in ITSM tool administration. Strong problem investigation skills along with good reporting. Hands on experience with the tools: FlexNet Manager Suite (FNMS), ServiceNow, BMC Remedy, CA Service Desk Manager, Kayako Fusion and Xtraction reporting tool.