I have 4 years of IT experience in that 3+ years in ServiceNow development. Hands-on experience in technical implementation of Incident Management, Problem management, Change Management, knowledge Management, HR Management, Onboarding, Service catalog and Request Fulfillment, Service portal. Developing and configuring Business Rules, Script Includes, Catalog Client Scripts, Client script, Security Access Controls, Glide Ajax, Glide Record, and Glide Aggregate. Hands on experience in web development using HTML, Java script, Css. Created Users and added the users to groups and assigned them roles. Ability to tailor existing ITIL functionality to customer requirements using process flow formatters, data import, reports. Created UI Actions, UI Policies, UI pages. Created Transform maps to import data through Excel. Good experience in Requirements understanding and analyzing. Quick adaptability to new technologies so keeps abreast of changing trends and meets new requirements successfully. A team player with excellent interpersonal skills. Strong problem-solving skills.