Experienced Technical Team Lead with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, Customer Relationship Management (CRM), IT Service Management, Solution Selling, and Pre-sales. Strong information technology professional with a Bachelor of Engineering (BE) from Visvesvaraya Technological University. High performing &High Potential Multi skilled Six Sigma Green Belt Certified Manager with an overall experience of 13+ effective years in Project/Product Management, Transition, Hiring, Operations, Training, and Governance. Effectively managed a maximum team of around 200 FTEs, worked with domains like Telecommunications, DTH &Mobility, BPM Fin-Tech (Finance/Banking andTechnology sectors), Content Moderation (Advertisement/Content Review), Data Science (SPLUNK/CRS usage forAd Tech data Analysis, AWS and Tableau for other dashboards). In addition to the above, the other qualitative outputs of my best professional experience are around Quality Planning (QC, QA), Performance (KPI) planning, SLA/TAT Compliance, Monitoring Daily Dashboards, Bi-weeklyOpen house meetings, L&D, Organizational Culture &Women/LGBTQAI Diversity development, Reviewing SOPs and SOW's, Managing and ReviewingOSA (Operational support area) &COPC (Customer Operation performance centre) Audits, Work allocation planning (WFM), Customer and Client interaction, Product Knowledge Management, Process re-engineering Decision maker, Re-skilling/Cross Skilling, Wellness coaching, Employee Grooming, Upskilling, Contractual management, client centricity and Revenue Management. With all of these skills, I am open to learning and applying the required skills to any new projects, sincerely aspiring to be a Senior Manager to work with theOrganization's high-level management Vision and Mission along with cross-functional teams for collective growth.