Experienced professional in operations, strategy, and L&D consistently delivers results. Excels in identifying process constraints, managing risk, and assessing performance. Achieved significant increases in sessions and NPS, reduced churn rates, and improved customer experiences. Managed 40+ direct reports, fostering growth through mentorship and training. Collaborated with upper management and cross-functional teams for successful project execution and company's largest project design. Optimized session utilization and led a team of process specialists as L&D specialist. Managed agency relationships, led lead generation, acquisition, and branding campaigns as marketing associate. Expertise in operations, strategy, L&D, and marketing contributed to organizational success.