With over 16+ years of IT experience, including 12+ years at Siemens, I excel in leading cross-functional teams, managing large-scale projects, and aligning IT strategies with business goals. I thrive in dynamic environments, leveraging my managerial, technical, and strategic expertise to deliver high-impact outcomes for customers and the organization. As an experienced IT Service Delivery Manager for the Digital Customer Experience (DCX) division at Siemens IT, I oversee the seamless delivery of cutting-edge solutions that empower businesses to enhance customer engagement and streamline operations. My expertise spans managing and optimizing key platforms such as CPQ, Bynder, Zuora, Valsight, BI Tools ( Power BI, Qlik), Adobe Sign, Snaplogic Integrations and ML& AI. Key Achievements: Successfully transitioned the Key Transformation projects in-house from a vendor, achieving significant cost savings while maintaining high delivery standards. Built and led a highly motivated team of 50+ professionals, fostering a culture of excellence with less than 5% attrition . Delivered impactful solutions for multiple strategic initiatives, driving digital transformation and operational efficiency for global stakeholders.