• A talented management executive with more than 19 years experience and knowledge in Operations Management, Project Management (Agile & Waterfall), People Management, Customer Experience, Customer Service/ Support Operations, Integrated Multi-channel Support, Product Management, Business Transformation, Change Management, Operational Excellence & Robotic Process Automation • Excels at putting processes in place, creating order in/ out of chaos, generate and manage growth • Competencies: Leadership, People Development, Operations Management/ Delivery, Analytical ability, Transformation, Change Management, Strategy, Operational Excellence/ Quality • Education & Trainings: PGDBM (MBA) (XLRI, Jamshedpur; 2 year full time), B.Tech (Mechanical Engineering, Nagarjuna University), PMP, Six Sigma Black Belt (Trained, Indian Statistical Institute, Bangalore), ITIL & ITSM (Foundation), Enterprise Risk Management (IIM Bangalore), Certified Scrum Product Owner (CSPO), Prosci Certified Change Practitioner