PROFESSIONAL SUMMARY: Experienced UX leader with success at McAfee, DBS Bank SG, Quick Heal, ColorTokens, Target, IBM and as a consultant. Skilled in leading teams, delivering AI-driven user-centered designs, and improving usability for enterprise and customer tools. Expert in UX strategy, research, AI-integrated design systems, and driving user satisfaction and business impact. 🥇 Design Leadership • Led UX strategies for IBM (Maximo Reliability Strategy Library, Visual Inspection), solving complex challenges through user-centric design. • Delivered seamless multichannel experiences for Target’s enterprise tools and guest-facing platforms. • As a UX Consultant, guided clients on UX strategy, research, and design best practices, improving user satisfaction and conversion rates. 🎯 Team Management • Led UX teams of 10-15 professionals, fostering collaboration, innovation, and growth. • Scaled Target’s enterprise UX team, achieving measurable usability goals. • Mentored teams to enhance skills in research, interaction design, and stakeholder collaboration. 🚀 Project Delivery • Delivered scalable UX solutions aligned with timelines, metrics, and KPIs. • Conducted UX audits at IBM, providing data-driven recommendations to improve user satisfaction. • Optimized Target’s retail automation tools by tracking metrics and delivering usability improvements. • As a Consultant, identified pain points through research and provided actionable solutions. 🎖️ Key Achievements • Designed modern, intuitive UX for AI/ML-driven zero-trust cybersecurity, retail, data extraction, privacy, security and governance solutions for enterprise. • Delivered high-quality UX for IBM’s Maximo portfolio. • Scaled Target’s UX team, achieving key usability outcomes.