As a Practice Lead at MOURI Tech, I help global IT infrastructure and ITES providers to transform and re-engineer their business processes. With over 22 years of experience in the telecommunications industry, I have a proven track record of delivering high-quality customer service, IT service management, incident and problem management, and service desk operations. I am also a certified Oracle Cloud Infrastructure Foundations Associate and an Oracle Cloud Application Foundation Essentials. I have extensive knowledge and skills in AWS Cloud, Lean Six Sigma, Robotic Process Automation (RPA), DevOps, Agile, ITIL, ServiceNow, and Pre Sales. I am passionate about leveraging technology to create innovative solutions that enhance efficiency, productivity, and customer satisfaction. My goal is to lead and empower my team to achieve excellence and exceed client expectations.