I am an IT professional with 18+ years of experience in IT Operations, IT Service Management (ITSM), ServiceNow, SCCM/MECM, and Major Incident Management. Throughout my career, I have worked with enterprise clients, managed critical IT services, and contributed to process improvements across global organizations. I am also an experienced technical interviewer, having conducted 480+ interviews across ServiceNow, ITSM, Cybersecurity, and IT Infrastructure domains. I am passionate about helping professionals prepare for interviews, improve their resumes, and advance their careers. Through Topmate, I offer mock interviews, career guidance, and personalized feedback to help IT professionals build confidence and succeed in their next opportunity.