I'm a seasoned IT professional with over 8 years of industry experience, including 5+ years specializing in ServiceNow as both an administrator and developer. Proven expertise in IT Service Management (ITSM) and ITILv4 frameworks with a strong focus on enhancing operational efficiency and user experiences. Skilled in developing and implementing ServiceNow ITSM, HAM, OMT modules, custom applications, and integrations. Expertise spans across JavaScript, integrations, and Agile methodologies. Industry experience includes: Telecommunications Banking and Financial Services Broadband and Network Infrastructure Retail and Consumer Goods I'm passionate about leveraging ServiceNow to streamline IT operations and enhance user experiences. I'm always eager to tackle new challenges and contribute to innovative solutions in the ServiceNow ecosystem. Let's connect and explore how we can drive digital transformation together!