With over 18 years of rich experience in IT service management, IT governance, Agile, DevOps, SRE, and IT application/product ownership, I am a Manager. I am passionate about delivering high-quality solutions that meet the needs and expectations of our clients, leveraging my expertise in AIOps, a cutting-edge approach that applies artificial intelligence and machine learning to IT operations. As a delivery manager, I lead and coordinate the end-to-end lifecycle of complex projects, from planning and budgeting to execution and support, using Agile, Scrum, and Waterfall methodologies. I also coach and mentor project managers and business analysts, ensuring consistent software delivery and customer satisfaction. I hold multiple Oracle certifications and have a strong background in Oracle database technologies, as well as AWS cloud, RPA, and application transition. I have successfully rolled out project performance metrics reporting, implemented profitability improvement plans, enhanced operational efficiency, and achieved zero defect delivery for multiple releases.