Key Responsibilities: End to End Software Lifecycle Delivery from Requirement/Development/UAT/SAT/Deployment/Customer Feedback/Continues Improvement. Maintain customer relationships to guarantee full understanding of Business needs to provide effective Services and fulfill the Business need with IT Modulation. Strong understanding of the core ITSM modules on the platform (Incident, Change, Problem, Service Catalog, Knowledge Base, SRM). Configure the modules based on user requirements and needs. Implementation and Upgrade Project on a different version of BMC Remedy(Platform)/ITSM/SLM/SRM i.e. 9.1.x/18.08/19.02. Implementation of Server Group, ARS/ITSM Development, ARS/ITSM Customization, ARS Web Service Integration. Planning Production go-live for Upgrade Projects and Application Releases. Smart Reporting Implementation/upgrade 9.1.x/18.08/19.02. Smart IT 1.5.1 to 19.02 Implementation, Upgrade, Configuration, Customization. HLD/LLD/Scoping/PP preparation. Pre-Sale Presentation and Product Demonstration. Requirement Gathering with the preparation of Feasibility/Technical Analysis. Preparation and Maintaining the Architecture Portfolio. Resource Planning along with Capacity and Remedy ITSM infrastructure Management. Maintaining Agile Kanban board for Technical Requirement. Working as a Scrum Master. Discovery Tool, ITSM, ADDM8.1, BMC Analytics and Dashboard. Conducted workshops on remedy/ITSM/Smart IT/Smart Reporting. Visited Ericsson, Sweden for OneTM Release R14 deployment activities in September 2011. Visited Ericsson, Poland for CR Analysis activities in February 2012. Visited Ericsson, Sweden for OneTM Release R16 deployment activities in March 2012. Visited Ericsson, Iraq for OneTM Workshop with Customer Zain IQ in July 2012. Visited Ericsson, Erbil for OneTM Workshop with Customer Korek Telecom in October 2012. Visited NCR, Georgia, US for Smart IT Workshop with two groups Walmart and Japan Help Desk in January 2018. ITIL Foundation V3 Certified in 2012. XMatter and Splunk Integration with ITSM Suite