Offering 12+ years, working as a Senior Program Manager for 10+ yrs. Skilled in people management, program/product management, project delivery, stakeholder relationship management with full time MBA from IIM Bangalore. Proficiency - Program Management, Product Management, Service Delivery, Project Management, IT Consulting, Software Development, Process Improvement, Production Maintenance and Support, Client Engagement, Team Leadership. As a Program Manager, I own the following responsibilities: • Program Management: Spearheading the full project life-cycle from concept through to implementation by managing the deployment phase of large scale projects/programs of varying complexity and by accomplishing project deployment on time and within budget; identifying and mitigating any risks or issues. • Product Management: Owning product portfolio, creating user stories, preparing product backlog, prioritizing product features, involve in sprint execution to achieve desired business goal. Manage product life cycle. • Service Delivery: Defining governance structure, negotiating SLAs and best practices for project support & documentation, analyzing user requirements to deliver the product(s) as per client specifications, providing post-implementation support to the client to ensure business continuity • Project Management: Performing on-site and off-site tasks within a project-scoping document, including the design, specification, and integration of software products within various customer environments; leading the programs at the customer site to deliver ahead of time with high quality and client satisfaction • Relationship Management: Developing and sustaining effective relations with client to make sure repeat/referral services; handling client interaction for requirements gathering, finalization of functional specifications, knowledge transition, execution