An experienced technical writer who loves to make using complex software easier through clear writing, UX writing, and multimedia. Loves enabling self-help through great content among customers that lowers customer tickets and costs. Professes empathy and relies on user personas to create custom content. Nurtures building effective working relationships with product teams. I am a senior technical writer with more than 15 years of experience in delivering quality content to varied audiences in different mediums such as the web, mobile, print, or desktop. I have successfully delivered user’s guides, manuals, release notes, What’s New, online help, knowledgebase, help center and context-sensitive help, and more. In my current company, I also deliver blogs and social media posts. I am adept at using various authoring, source control tools, and HTML but I use them as a means to deliver the right content to the right audience through a suitable medium. I believe that technical writers or technical communicators are problem solvers and the content they plan and develop must always be driven by the audience or the user’s needs. That is why, I have always believed in direct user interactions or at least interactions with roles such as product management, SMEs, business development, or customer support. I believe in creating customer or user personas and customer journeys and detailed planning before starting an assignment because content success is 70% planning and 30% execution. I also believe in measuring the contributions of the content to customer success and I am working towards finding better ways to quantify.