As a passionate and detail-oriented professional, I’ve built a strong foundation in Quality Assurance, where I honed my ability to break down complex business requirements, think critically, and ensure high-quality product delivery. With 8+ years of industry experience and a proven track record of leading QA efforts on large-scale transformation projects, I’ve consistently contributed to building robust, user-focused solutions. Now, I’m excited to expand my impact in a Business Systems Analyst (BSA) role, officially stepping into this space where I can bridge the gap between business needs and technical execution. Leveraging my QA background, I bring a unique perspective—deep empathy for end users, a sharp eye for edge cases, and a systems-thinking mindset that helps translate ideas into actionable solutions. Whether it’s driving clarity in requirements, facilitating collaboration between stakeholders, or identifying opportunities for process improvement, I thrive in fast-paced environments where curiosity, structure, and communication come together to drive change. Key Strengths: Strong grounding in Salesforce, CPQ, and end-to-end Quote-to-Cash processes Effective communicator and cross-functional collaborator Proficient in Agile/Scrum methodologies with hands-on experience as a Scrum Master Advocate for continuous improvement and quality-driven delivery Every great solution starts with asking the right questions—and I’m here to ask them.