With over 13 years of global IT experience, I am a service delivery and process manager at VMware Carbon Black, a leader in cloud-native endpoint and workload protection. I specialize in ITIL processes, program management, strategic planning, and operational excellence, and have a certificate in leadership principles from Harvard Business School Online. In my current role, I work with various business units and senior leaders to drive business strategy decisions and deliver high-quality IT services. I have conceptualized, designed, and delivered complex projects from build to run teams, involving strict timelines and audit requirements. I have also led large and diverse IT engagements across geographies, working closely with product engineering, business unit leaders, product owners, and customers. I have been recognized as a top performer by the company CEO for my outstanding achievement in designing and implementing customer service operations from scratch. I am passionate about solving problems, enabling innovation, and empowering teams with agile and ITIL methodologies.