• Self motivated and results-driven Associate with over 7 years experience in Customer Service, After Sales Service and Sales & Marketing. Strategic and innovative leader who thrives on challenge and the opportunity to excel and deliver. • Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. • Able to work independently and handle complex assignments with efficiency. • Identifying scope for process modifications/streamlining for enhanced operational efficiency. • Designing a proper system to meet the targets of Service Parameters. • Overseeing the customer care support services at every level. • Ensuring compliance of each visit into a successful Service Delivered.