• COE Development: Established and led the IT Center of Excellence (COE) focused on operational excellence, process improvement, and best practices • Leadership: Provided leadership and direction to the COE team, ensuring alignment with organizational goals and objectives • Change Management: Developed and implemented change management strategies to drive adoption and integration of new processes and technologies within the IT function • Process Improvement: Identified, designed, and implemented process improvements to enhance IT operations, reduce inefficiencies, and drive productivity • Stakeholder Engagement: Collaborated with IT leadership, business units, and key stakeholders to understand needs, gather requirements, and deliver solutions that support business objectives • Performance Metrics: Developed and tracked performance metrics to measure the effectiveness of the COE initiatives and the impact of change management strategies • Training and Development: Created and delivered training programs to enhance the skills and capabilities of the IT team in areas of operational excellence and change management • Best Practices: Identified and promoted industry best practices and standards within the IT function to ensure high-quality service delivery • Continuous Improvement: Fostered a culture of continuous improvement by encouraging innovation, feedback, and collaboration within the IT department