Seasoned IT professional with 15+ years of experience in the Finance and Retail sectors, including 12 years of in-depth expertise in Ab Initio (ETL) development, support, administration, and team management. Proven ability to lead complex data integration and transformation projects with full ownership from planning to production support. Experienced in project delivery management, overseeing the end-to-end lifecycle of ETL solutions—ensuring timely, high-quality delivery aligned with business goals. Successfully led L3 support operations, platform migrations, and Ab Initio administration, while managing cross-functional teams across geographies. Held critical roles as Change Operation Manager and Incident Manager, driving operational excellence for high-impact, regulatory-sensitive financial applications such as credit card systems, regulatory reporting, and security data platforms. Adept at stakeholder communication, risk management, and continuous service improvement.