With over 17 years of experience in BAU Service Operations, Project Management, and Infrastructure Management, previously Served as an Operations Manager at Fujitsu but as well handled Service Delivery as part of Program manager in parallel I had successfully managed global clients, formulated strategies, and driven strategic initiatives to achieve operational excellence. At Fujitsu, I had demonstrated my ability to lead large teams, manage project transitions, and drive continuous process improvements. My role was involving for liaising with multiple teams, managing daily operations, and ensuring seamless project execution for clients across the UK, US, and Australia. I have a proven track record of exceeding SLAs, implementing quality systems, and formulating strategic technology roadmaps. Also having good hands on knowledge in creating multiple useful Service-now dashboards for daily tracking purposes I am confident that my expertise in end-to-end Project & Infrastructure Management, Project Operations Management, and team leadership make me a strong fit candidate. I am eager to bring my dedication, leadership skills, and strategic mindset to any team and contribute to the continued success of any organization.