Helping Engineers & Professionals grow into AI-first leaders 🚀 👨‍💼 Technical Support Engineering Manager @ Salesforce 👥 Leading large teams of engineers globally 🤖 Salesforce Certified Trusted Advisor What I can help you with: • Transition from Engineer → Senior / Executive roles • AI + Salesforce career roadmap • Real-world troubleshooting mindset (not theory) • Leadership & scaling teams Why book me? I’ve seen what works at scale (and what breaks). 📅 Book a session if you want clarity, growth & execution plan. I work at the intersection of AI, Salesforce, and Customer Success, helping enterprises evolve from traditional support models to Agentic, intelligence-driven customer ecosystems. Over the past decade, I’ve grown within the Salesforce ecosystem from hands-on development to leading large-scale technical support engineering teams, driving complex issue resolution, architectural guidance, and customer trust at scale. Today, my focus is on solving a bigger problem: 👉 How do organizations move from reactive support to predictive, AI-powered customer success? I partner with enterprise customers as a Trusted Advisor, helping them: • Align Salesforce architecture with evolving business needs • Leverage AI (including LLMs and automation) to transform support and operations • Design systems that not only resolve issues—but prevent them at scale My experience spans: • Enterprise Salesforce architecture & escalation management • AI-driven support transformation & automation • Customer success strategy in high-scale environments • Mentoring engineers into future-ready technical leaders I strongly believe: The real value of technology is not in solving problems faster—but in designing systems where problems occur less. As organizations shift toward Agentic CRM, I’m actively exploring how AI agents, unified data, and intelligent workflows can redefine the future of customer engagement. Always open to conversations around AI, Salesforce, and building next-generation customer success systems. Lets connect on LinkedIn - https://www.linkedin.com/in/shyamsf/