👋 Experienced in MDM and UAM using Intune, SCCM, Workspace One (formerly Airwatch). Passionate about optimizing device management and enhancing user experiences. 💻 Strong understanding of Windows OS (10,11), including Server 2019 and 2022. 🔑 Hands-on experience with Active Directory Windows Server 2019, 2022 managing user accounts, computers and security permissions. 📱 Utilized Intune | Workspace One for device enrollment, successfully managing Windows 10, Mac, and iPhone deployments. 📊 Proficient in MDM reporting and leveraging data insights to drive informed decision-making with help of power bi. 🎓 Microsoft certified in MS-102, MD-102, AI-900, DP-900, MS-900, SC-900, AZ-900 and SC-300, showcasing expertise in Microsoft technologies and solutions. 🎯 Skilled in end-to-end incidents, changes, and problems management using ServiceNow, ensuring smooth operations and efficient incident resolution based on ITIL framework and looking to work with agile methodology. 📈 Adept at generating reports from ServiceNow and closely monitoring requests to meet SLA requirements. 🤝If you believe my skillset aligns with your organization's needs, please feel free to reach out to me at shyamadsul20@gmail.com. Let's connect!