A high performing Operations leader with a proven track record in scaling teams and processes with 15 years of experience in sales and operations. Extensive experience in managing large, fast paced and diverse Ops and Trust & Safety teams, innovating growth and efficiency strategies, and expanding support coverage for billions of users. Self-driven, focused and strategic expert. Committed to delivering measurable improvement to large- scale systems and operational efficiencies using analytics, structured problem-solving and data-driven decision making. Highly invested in developing people and enabling teams to deliver their best impact. I lead geographically dispersed and culturally diverse teams to improve product, policy & protocol, outsourcing management, operations, and service delivery excellence to produce tangible results. In my previous roles, I have worked in many business functions including channel sales, web commerce and product support; I have spent majority of my time focussing on revenue generation, online user safety, content risk management and improving the experience for a diverse and expanding user community. Over the years I have become passionate about using my expertise and experience to enable individuals and leaders through coaching and mentorship that is tailored to their professional needs and helps them have successful and fulfilling careers.