If you are seeking an analytical, solutions-driven professional with a proven ability to navigate complex issue management scenarios and drive operational excellence, let's connect. I am passionate about leveraging data and collaboration to transform challenges into opportunities, making a meaningful impact on your organization's success. Below are some of the skills I possess as a Decision Analyst: • Issue Resolution: I am a results-oriented professional who takes pride in spearheading Operational Risk Event (ORE) and Corrective Action (CAP) projects to swift and successful resolutions. My commitment to delivering projects on time and of good quality ensures operational continuity and regulatory adherence. • Data-Driven Problem Solving: My approach centers on meticulous issue analysis to unearth root causes and devise tailored solutions. Proficient in data analysis and visualization tools, including Excel, Tableau, and Python, I harness the power of data to inform strategic decisions. • Customer-Centric Approach: I embrace a 'customer-centric' attitude, and I am skilled in analyzing existing processes and implementing process improvements. This commitment enhances the overall customer experience while optimizing operational efficiencies. • Flexibility and Adaptability: Comfortable with ambiguity and unstructured problem-solving, I am adept at managing multiple priorities under pressure, meeting tight deadlines, taking initiative, and acting decisively. I'm also willing to adapt my work arrangements when necessary to meet issue milestones. • Stakeholder Collaboration: I thrive in cross-functional environments and excel in collaboration with key stakeholders, such as Compliance, Operational Risk Governance Group (ORGG), GCS Business, US Banks, Credit Fraud Risk (CFR), Global Servicing Group (GSG), and Technology. My ability to unite diverse perspectives and expertise ensures timely and high-quality issue resolution. • Financial Services Background: My background in Financial Services, particularly within the Commercial Business and B2B sectors, has provided me with invaluable insights into the intricacies of this industry.