12 yrs in Network Operations Specialist in ITSM. Proven track record of successfully leading teams in service operations, demonstrating strong leadership skills and the ability to motivate and inspire team members.Extensive knowledge of service management methodologies, including ITIL, incident management, problem management, and change management. Proficient in implementing process improvements, enhancing operational efficiency, and streamlining workflows to drive productivity and customer satisfaction. Excellent communication and interpersonal skills, with a demonstrated ability to communicate effectively with both technical and non-technical stakeholders. Strong analytical skills with the ability to analyze complex data, identify trends, and make data-driven decisions to improve service delivery