As a ServiceNow Business Analyst and Product Owner at Amdocs, I leverage my skills and experience in agile methodologies, Product Management, Generative AI to deliver effective and efficient IT solutions to customers. I have over 6+ years of experience in this role, working closely with business teams, customers, and vendors to improve processes, define requirements, and maintain backlogs. I have a strong background as a business analyst, with previous roles in different companies and domains, where I applied my knowledge of ServiceNow ITSM, CSM and GRC modules along with SQL, Tableau, PowerBI, data analysis, wireframing, and communication to shape technical architectures, provide recommendations, and document results. I have a customer success centric vision and thinking, and I am comfortable working with large cross-functional teams, small teams, or independently. I hold a bachelor's degree in computer engineering and a master's degree in information technology, as well as certifications in business analysis and scrum.