23+ years of multi-functional experience across – Operational Excellence, Revenue Assurance/Quality, BI (Business Intelligence), Business Transformation, Strategic Projects management and Driving a successful business unit. Have a good understanding and hands-on experience in Operations (in Telecom and Professional services industry), P&L mgmt., Program Management, and Process restructuring (including use of Technology to drive both Efficiency and Service excellence). Am passionate about mentoring and upskilling teams and students. Have mentored teams to successfully execute projects across Customer service (both B2B and B2C), IT, HR and Finance. Also mentor/guide students to be Corporate ready.