With over 10 years of experience in business systems analysis, I am a Senior Business Analyst at Everlytic, a leading digital marketing platform. I have a strong background in software development, web design, and mobile applications, which enables me to create functional and user-friendly interfaces and systems that meet the needs and requirements of various clients and users. I apply my ITIL Foundation certification and skills in stakeholder management and business process analysis to deliver high-quality solutions that improve usability and deliver value through innovation and excellence. I enjoy collaborating and working with different teams and stakeholders, and I am always eager to learn new skills and technologies. I have mentored and managed testing and product support teams, and I have contributed to the creation and enhancement of multiple systems and projects across different domains and platforms. I am passionate about solving complex problems and advancing my field of expertise.