Passionate about understanding business processes and Solutioning challenging problems. At Freshworks, as a SE / Presales consultant, I am the technical point of contact for customers during the entire sales process from discovery till onboarding. My work involves understanding business use cases, identifying key business problems, unique challenges and providing solutions / consultation to US customers helping them implement Cx Support/Omnichannel solution for their company. I'm also deeply interested in Product Management and Marketing. I Aspire to be a Product Manager. A firm adherent to holistic development, I am passionate about music, dramatics, sports and spirituality!