Senior Product Manager, Business Analyst and Consultant with a strong track record of driving innovation and delivering impactful results in the information technology and services industry. Certified across multiple Salesforce and IT domains, with expertise in product strategy, roadmap development, and performance measurement through well-defined KPIs. Adept at business analysis, including requirements gathering, GAP analysis, stakeholder engagement, and end-to-end project execution. Highly skilled in Salesforce Sales, Service, and Experience Clouds, as well as advanced Salesforce administration and configuration. Demonstrated success in managing and delivering strategic, high-value projects across global teams, ensuring seamless collaboration, process optimization, and effective change management to achieve business objectives.