I am a results-driven executive dedicated to enhancing customer success, creating value, and driving business growth. An innovative, strategic thinker, I specialize in enterprise-wide transformations that streamline processes, optimize the customer lifecycle, and drive measurable outcomes—all while fostering talent development and organizational excellence. As Director of Delivery, Customer Success for EMEA, I lead a 600+ customer portfolio, ensuring retention, proactive risk management, and scalable success strategies that align product and customer teams for long-term growth. With over 19 years of experience in digital transformation, business agility, and operational excellence, I have a proven track record of embedding industry-leading best practices into product & customer operations and delivery. I specialize in establishing high-impact, scalable frameworks that enhance customer engagement, retention, and long-term success. As a Lean Six Sigma Yellow Belt, Prince2 Practitioner, and Certified Agile Coach & Leader, I bring a structured yet adaptable approach to leading cross-functional teams, aligning product and customer success strategies, and optimizing delivery processes for efficiency and impact. With international management experience, I have successfully led large, multi-functional teams across different continents, embedding data-driven, customer-focused strategies that enhance engagement, operational efficiency, and business impact. 🔹What I Do Best: ✅ Customer Retention & Growth – Driving strategic initiatives to reduce churn & maximize customer value ✅ Operational Excellence – Implementing agile, scalable frameworks to streamline CS & delivery operations ✅ Data-Driven Customer Success – Leveraging insights & predictive analytics to optimize customer health ✅ Cross-Functional Leadership – Aligning product, CS, sales, and delivery teams for measurable impact 💡 Passionate About: Empowering product and CS teams to bridge strategy and execution, leveraging agile methodologies, DevOps, and continuous improvement practices to enhance customer success, operational efficiency, and business outcomes. I believe in building the right foundation for customer success—bridging strategy and execution to create a customer-first, product-led culture that scales. Let’s connect and discuss how we can optimize customer success strategies, operational excellence, and product-led growth!🚀